Housekeeping Desk is an area or place from where all the activities related to rooms or Housekeeping department are controlled or monitored. Housekeeping Control desk is also known as Nerve Centre of housekeeping department. Importance of Housekeeping control desk can be observed as a single point of contact for all the housekeeping staff. At the control desk, the new information is fetched and it is distributed among the relevant staff.
The other sections that are part of Housekeeping department are as follows:
- Housekeeping Control Desk
- Housekeeping Stores
- Floor Pantry
- Linen Rooms
- Laundry
- Horticulturist
- Public Area
Housekeeping department is one of the major department of the hotel which helps in providing Clean and Healthy environment to the guest. The Housekeeping department is Headed by Executive Housekeeper.
Functions of Housekeeping Control Desk/ Importance of Housekeeping Control Desk
The hotel housekeeping performs the following functions −
- Housekeeping Control Desk is responsible for ensuring the smooth functioning or coordination between the housekeeping department and other departments of the hotel.
- Housekeeping Control desk updates the cleaning status on the computer received from floor supervisors.
- Housekeeping Control desk handles the or attends all the telephone calls received from the front office or other departments
- Collecting all requests made by the guests.
- Brief the staff about the routine or special event preparation before the staff turns up for their duties.
- Housekeeping control desk assigns the duties and responsibilities to the housekeeping staff (Room Attendants & Supervisors) before they move to the floors.
- Collecting the daily task or work reports from staff after their shifts are over.
- Update the Floor Supervisors about the Check out room Status.
- Looking after all the keys of all the floors and also the housekeeping store keys
- Maintenance of records, forms & various registers.