Housekeeping & Its Sub Departments.

What is Housekeeping?

Housekeeping means carrying out all the cleaning duties, maintaining orderliness, and running a house or business property. In the case of hotels, the housekeeping responsibilities include keeping the hotel as tidy as possible and keeping it in a highly attractive environment.

ROLE OF Housekeeping & Its Sub Departments.

Housekeeping plays a very important role in hospitality industry such as:-

• To gain as much productivity as possible in ensuring the safety and comfort of visitors and in the smooth running of the department.
• To build a friendly environment and to ensure courteous, efficient service from all departmental staff.
• To ensure high standards of cleanliness and general upkeep in all areas that are the responsibility of the department.
• To have linen in the rooms, restaurants, banquet halls, meeting centers, health clubs, and so on, and to maintain an inventory for the same.
• To provide uniforms for all employees and to hold sufficient inventories for the same.
• To meet the hotel’s linen laundering requirements, staff uniforms, and clothing for guests.
• Provide and display floral décor and improve the hotel’s landscaped areas.
• To plan the redesign and refurnishing of the property as and when consulted with the management and the interior designers.
• To deal with lost and found articles.
• To ensure the preparation, monitoring, and monitoring of all departmental staff.
• To establish a good working relationship with other departments.
• To ensure that safety and security regulations are made known to all staff of the department.

Housekeeping & Its Sub Department Layout in Hotel

The housekeeping department structure depends on the total number of Guestrooms, Outlets, and Necessary staff. The following departmental areas are the most famous −

• Office of the Executive Housekeeper − The administrative work of the department is carried out here.
• Housekeeping Control Desk − It is open 24 hours a day, and operational. Here the housekeeping staff registers at the beginning and end of the shift. There’s note boards, storage shelves, registers, cupboard lost and found, and key-hanger matrix.
• Laundry Area − Washing, ironing, dry cleaning, folding of linen, and staff uniform takes place here.
• Linen Room − Here, the linen of the hotel such as bed-sheets, towels, pillowcases, etc., are stored, collected, and carried to the required places in the hotel.
• Uniform Room − The staff uniforms are collected, stored, and distributed from here.
• Tailor Room − Here, stitching and repairing of linen and uniforms take place.
• Housekeeping Stores − It is a storage area where the cleaning equipment and items, and guest supplies are securely stored.
• Flower Room − It is an air-conditioned room with worktables, sinks and water supply, cupboards to store vases and stones, and a counter.
• Lost and found − All things left by the guests are kept. It deals directly with the front office staff, as the visitors appear to ask about their missing products first.

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